Last updated October 2022
At Brisbane Shutters, our priority is providing top-quality products and exceptional service to our valued customers. We understand that there may be situations where you need to request a refund for your shutter purchase. This Refund Policy outlines the terms and conditions for such circumstances.
Due to the custom nature of our products, we cannot accept cancellations once your order has been accepted. However, if you change your mind before production has started, please contact us immediately. While we strive to accommodate such requests, we cannot guarantee halting the production process and providing a refund, as it depends on the stage of production.
Upon receiving the goods, we kindly request you inspect them within 1-2 hours and report any damage, defects, or missing parts. Please provide clear pictures of the box label and any issues with the shutters. Any damage resulting from misuse, negligence, improper installation, improper cleaning, or general wear and tear will not be covered.
If the goods are defective upon delivery, you have rights under the Australian Consumer Law. The available remedies depend on whether the defect is major or minor, and we encourage you to contact us to discuss your options.
In cases where a refund or replacement is provided, we reserve the right to collect the goods at our expense, provided reasonable access to your premises. If you personally collected the products from us, you will need to return them at your cost.
To activate the warranty, please contact us with the original sales invoice and receipt to arrange the return of the goods. For pre-made and supply-only shutters, you will be responsible for returning any defective goods.